Bets Amigo Casino - Player’s struggling to complete account verification.

I've been trying to withdraw the money for 3 weeks and I can't, every time they ask for a different document to verify, they do this so that the person can give up withdrawing the money.

Do not play in this casino, worst casino ever. Bad experience.

I don't recommend it to anyone!

Dear Sabbotelho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sabbotelho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Goodnight! I sent the phone receipt and I'm seeing if they will release my withdrawal.

Thank you very much, Sabbotelho, for the update. Please let me know about any further developments.

Dear Sabbotelho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon!

They removed 800 and something from my account for saying that I violated the rule of 25 euros in a bet, I made a new move and finally they paid me, but I do not recommend the bookmaker! A lot of struggle to get the money and that's because I got lucky and managed to recover a part in the casino and withdraw

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sabbotelho, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru