Betroom 24 Casino - The player's withdrawal is delayed.

hi casinoguru please can you help me with my withdrawal betroom24 casino do not want to pay my withdrawal of 3000euro it is always good until now they have not paid out my 3000euro I need your help…

Hello Locbond123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betroom 24 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Locbond123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.