The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
I have often paid in and played at this casino in the meantime I have self-excluded I like to play slots who I play and win with my bonus money and if I often say win then there are internet errors to be seen on the slots but who I am losing then there is nothing to see and the slots when playing for hours without a single win can sometimes go up to 33 spins depending on the stake it is a lot of money loss so i complained and said they always do the same thing that is luck ?? it is inhuman
Dear cafer,
Thank you very much for submitting your complaint. I hope I understood your issue correctly.
Therefore, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela