HomeComplaintsBetriot Casino - Player claims casino provided misleading withdrawal information.

Betriot Casino - Player claims casino provided misleading withdrawal information.

Amount: 25,000 R$

Betriot Casino
Safety Index:Below average
Submitted: 13 Jul 2024 | Case closed : 30 Aug 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 weeks ago

The player from Brazil won an amount and was told that $1,850 transfers could be made in a day, but noticed that transfers up to $32,000 were possible. Feeling deceived, the player lost everything and sought resolution. We explained that delayed payments did not justify a refund for lost money. As no further relevant issue was described, the complaint was rejected.

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2 months ago
Translation

I recently played at this casino and won the amount mentioned above. I was told that 1,850 transfers could be made in a day. I saw that up to 32,000 transfers could be made. I don't understand why they betrayed and lied to me; I lost everything, and it is a very bad and sad situation. I have evidence, messages, and photos. I hope the casino pays the price for their rudeness.filefile

Automatic translation:
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2 months ago

Hello mehmetaliii4545,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betriot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request and the casino is not responsible if you rather played and lost the balance.

Looking forward to your answer.

Regards,

Nick

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2 months ago
Translation

I won this money entirely with my own money, the problem is that there are some tricks, just like this casino did to me, it has a delay policy and reduces the money transfer limit. This is not an acceptable situation in the international gaming community of chance, in the world of casinos, in Turkey, in Asia, in Eurasia and throughout Europe. Reduces the prestige of the casino. The casino classics are not of a high level Ok, some managers or those responsible may not have done this, but I don't know if it is something that can be compensated, the big authorized questioners of the casino know this.The strategy made by that side of the gas already found its place and I made a mistake and lost the limit. What I want to say now is that this casino has lost credibility and harmed you. I can demand this from the casino and I say this without shame and sincerity, I demand 30% of the money I lost.

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1 month ago

Hello mehmetaliii4545,

I do not entirely understand the issue with the withdrawal limit (which is set by casino and may vary depending on the player's country/payment method/VIP Level and such) as you had no such high balance and you can withdraw it at once. If you are not satisfied with the casino, simply withdraw it and chose a different casino to play in.

Is the withdrawal still pending?

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1 month ago

I guess the BetRiot spokesperson does not want to understand, the casino has cheated. This cheating has been evidenced and proven, it has previously exhibited delaying behavior and taken back the amounts. There is a 17-day transfer evidence.casino BetRiot He showed delaying behavior and took back the amounts, I tried many times, it didn't work, they didn't provide the transfer, I waited for 2 days, it didn't work, he sent me my money in 17 days, GURU CASINO officials said BetRiot has done this before because it was helpful, this is the second time I call the authorities to take action and I want a refund of one-fifth of the lost amount.

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1 month ago

fileApparently, I was wrong, I trusted it, it is not a reliable casino, security is at a low level. 

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1 month ago

Hello mehmetaliii4545,

Delayed payments are a common issue and it does not entitle anybody to receive any kind of refund for the lost money.

As you did not further describe any relevant issue, the complaint will be now rejected.

Best regards,

Nick

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