The player from Ireland had deposited 100 EUR, won 1000 EUR, and requested to withdraw 1100 EUR. Despite having a fully verified account and providing a requested selfie with a document, the withdrawal status had remained pending for nearly two weeks. The casino claimed the account was closed due to violations of terms and conditions, specifically citing concerns about document authenticity, and returned the deposit. The player did not respond to further inquiries, so the complaint was rejected due to lack of communication.