BetPlays Casino - Player experiences unfair game performance after winnings.

the moment i got a good win my favourite games that i have wagered tens of thousands on performed at a rate of 10% RTP completely ruined my favourite games for me 

you'll all sit there and say its just bad however..no... 850 sunk in 20minutes @2-3$ on medium volatility games is so far past badluck it isnt funny im emailing my bet history to ask gamblers as well as the game providers. https://youtu.be/J_CNjijTVB0 / https://youtu.be/azRqAziHX1k - video showing the absolute mockery that is my bet history at the cost of my favourite providers names

Dear mjayare6,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

like i said ive wagered tens of thousands on these games and this is not at all how they pay out even at there unluckiest this was legit crooked i know what bad luck is and this was 10x past it just look at all the other unhappy complaints about this casino and its games do you lot factor in a single F towards us and what weve experienced? how the hell does this casino have a high safety rating

Dear mjayare6,

Please forward your gaming history to nikolas.b@casino.guru for further review.

Dear mjayare6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i have had to video my bets but you can blatantly see 12-14/15 spins are returning zero the moment i won a decent feature, pages in question are 18-130+ ive rinsed 2k overnight at crazy time with more grace than this disgusting farce of a betting session at this casino im more than happy to send more pages just takes time to compress videos as i can only send so large of a file through g-mail.

Dear mjayare6,

Would it be possible to forward the betting history instead? In the first video you provided, it is not visible whether the bet was a win or lose.

is this better? there was no way to enlarge it and i just just download the bet history they made it annoying as process did the video i attached uploaded with this comment? cant see it anywhere

Dear mjayare6,

What should be better? Could not find any new e-mail from your or additional post here.

Dear mjayare6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.