BetPlay Casino - Player’s active balance has disappeared.

More than 80 thousand pesos have been stolen from me. I bet 1,000 Colombian pesos at that time I had 13 thousand and when I bet the thousand pesos well I lost and I bet again and he gave me no balance, that is, they stole 10 thousand and other times playing aviator I had to retire and I did not know the money with which I was retiring but rather that time was up and I never stole it and won by those rats in less than 3 minutes I took 25 thousand

Dear Silena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Silena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.