The player from Switzerland is having difficulties receiving his funds. After 4 days the player received the withdrawal.
BetPat Casino - Player’s withdrawal has been delayed.
Amount: €200
BetPat Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day. I made a withdrawal at Betpat Casino on February 21st. My account has been verified.
On February 22nd, I was told in live chat that a payout would take up to 72 hours.
Since yesterday (72h) I've only got answers in the live chat like "We'll speed it up. Sorry for the delay." However, nothing changes in my balance or in my withdrawal request.
I'm obviously being held here so that I can gamble away my winnings again. 72h in 2020 is already a very high time for withdrawals via e-wallet. However, these are by no means binding, but seem to be stretched as desired.
Automatic translation:
Public
Public
3 years ago
Dear Ursin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Kristina
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