Betpanda Casino - Player’s self-exclusion requests were ignored.

 requested 6 times self exclusion because of addiction via chat. They did not act to my request and lost a lot after first request. They kept saying my account couldn’t be closed via chat, but the last time it was closed via chat. Therefore I would like to request a refund for the loses after first request made, they don’t respond To my email anymore

Hello pf7zy9rfty,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betpanda Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why didn't you request for self-exclusion via e-mail if they said you can't exclude in live chat? Did you specifically mention gambling addiction to them? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified from day 1.

I did send emails but they never got back so I kept asking via chat.

thet did disable me via chat at the end but now keep saying they don’t.

Hello pf7zy9rfty,

Please forward the self-exclusion requests which you have sent to the casino to nikolas.b@casino.guru.

Dear pf7zy9rfty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.