Betpanda Casino - Player's request for permanent account closure not granted.

Hello,

I asked for a full closure of the account and also with the option not to reopen it and they still let me reopen it

Maarten

Hello trainyourbrain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello

I gave them the reason that i blocked the account because i wanted like u see in the first email after that asked it was done and replied with 2nd email i want a full closure with no option to reopen it. They closed it now after i asked them in the chat why they did not protected me and they say we see u got gamble issue and now we permanent close it but when someone ask for a full closure with no option to open it they just ignore it

When i see the other complains they will not react thats how they operate. Their index score should be much lower

So what now boss

Any update on this Nick?

Hello trainyourbrain,

As I've explained in my first post, unless you request for self-exclusion due gambling addiction, you are allowed to reopen your account anytime.

Please be sure to mention it to the casino otherwise it will be simple block and reopen at any request to do it.

Dear trainyourbrain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Like u see in the mail i ask a full closure with option to reopen it? Does not make sense

Hello trainyourbrain,

We will be now forced to close the complaint as the matter has been explained multiple times. Your account got simply closed as you did not mention gambling issues or addiction and in that case, the account may be reopened any time by simply requesting it.

Please do as advised above if you wish to self-exclude yourself from the casino or any other casino in the future.

Best regards,

Nick