The player from Finland registered at Betpanda and successfully made an initial withdrawal. However, after requesting a second withdrawal, their account was closed, and they were asked to complete a KYC verification process, which included multiple document requests. Since sending the required documents, the player receives no responses to further inquiries.
Betpanda Casino - Player’s account is closed with pending withdrawal.
Amount: $1,300
Betpanda Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Betpanda Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 9h 32m 24s
Case summary
2 days ago
Public
Public
2 days ago
On November 22nd I have registered to betpanda. On 25th of Nov i asked for first withdrawal and it was sent quickly. Second withdrawal was asked on 27th, after one day my account was closed and I was asked to proceed with KYC. Here is the requests:
Please provide the following documents within 5 days of receiving this email:
* Proof of Identity: A clear copy of a government-issued photo ID, such as a passport, driver’s license, or national ID card.
* Video Verification: A single, uninterrupted video showing your face from the front and side, followed by you stating:
""I have read and fully understand the Betpanda Terms & Conditions. I am not part of any betting syndicate activities, and I fully understand the consequences of such actions. I also understand that Betpanda has the right to decide if the account should remain open after such suspicions at their own discretion.""
* Proof of Address: A utility bill or bank statement, dated within the last three months, showing your full name and current residential address.
* Proof of Payment: A screenshot of deposits to your Betpanda account, with the crypto address and amounts clearly visible.
After I sent it on 29th, further emails were ignored and live chat just told they cant help me, wait for an email. Could you help me retrive my money? Thanks
Public
Public
2 days ago
Hello Kebabjoo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betpanda Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the whole verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
Casino Guru is examining the case
