The player from Ontario's account is blocked following a withdrawal request that is under security check. Despite contacting support via email 20 days ago, they have not received any response.
Betpanda Casino - Player's account has been blocked after withdrawal.
Amount: $800
Betpanda Casino
Safety Index:Above averageSafety Index
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6.5
Betpanda Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 20h 46m 29s
Case summary
3 hours ago
Public
Public
17 hours ago
I placed a bet i won and then made a withdrawal. They told me that my withdrawal is under security check and they will update me soon. Dew weeks later they blocked my account and whenever i contact their live chat they tell me to send an email to their support which i did but it’s been 20 days sinc my first email and so far not even a single reply
Public
Public
3 hours ago
Hello Darren.D, ,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betpanda Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- Did you play casino games or sports betting?
Looking forward to your answer.
Regards,
Nick
Darren.D has 6d 20h 46m 29s to reply
