HomeComplaintsBetpanda Casino - Player's account has been blocked after withdrawal.

Betpanda Casino - Player's account has been blocked after withdrawal.

Amount: $800

Betpanda Casino
Safety Index:Above average
Submitted: 22 Nov 2024 | Case closed : 06 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Ontario's account was blocked following a withdrawal request that was under security check. Despite having contacted support via email 20 days prior, he had not received any response. The Complaints Team had extended the communication period to allow for a response, but since he did not reply to inquiries, the complaint was rejected due to lack of information.

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Public
1 month ago

I placed a bet i won and then made a withdrawal. They told me that my withdrawal is under security check and they will update me soon. Dew weeks later they blocked my account and whenever i contact their live chat they tell me to send an email to their support which i did but it’s been 20 days sinc my first email and so far not even a single reply

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Public
1 month ago

Hello Darren.D, ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betpanda Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when is your account fully verified?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • Did you play casino games or sports betting?


Looking forward to your answer.

Regards,

Nick

Public
Public
3 weeks ago

Dear Darren.D,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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