HomeComplaintsBetpanda Casino - Player's account has been blocked.

Betpanda Casino - Player's account has been blocked.

Amount: $2,100

Betpanda Casino
Safety Index:Above average
Submitted: 13 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 10h 0m 12s

Case summary

13 hours ago

The player from Russia has a blocked casino account and cannot contact support due to the absence of live chat and unresponsive email communication. They seek clarification on the account’s status and are concerned about their $2100 funds.

Public
Public
15 hours ago
Translation

My account was blocked, the email to which the account was registered was k***********@yandex.ru, they initially wrote that the transaction was being verified, after some time, when I tried to log into the account, it says "your account has been blocked, contact support by email", while I can't write to the live chat, since it simply disappeared from the site page, my email and messages are simply not responded to. The amount is not small 2100 dollars, I ask you to ask to sort out the situation and at least contact the casino representatives, so that at least you understand the reason for everything that is happening.

Edited by a Casino Guru admin
Automatic translation:
Public
Public
14 hours ago

Dear XLXX4N,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal and blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Sensitive attachment
Sensitive attachment
13 hours ago
Translation
  • did not draw a conclusion
  • KYC verification was not requested
  • I didn't touch the bonuses

Automatic translation:

Casino Guru is examining the case

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