Betpanda Casino - Player accuses casino of game manipulation and ignoring complaints.

Ok so these are not allegations I have video scene recoding ok. So this casino is really good at accepting your deposits obviously really fast although their casino slots are all rigged. The RPT is rigged. The payouts are rigged and I do recommend anyone to get near this because. I hope that someone please just listen to what I’m saying do not play at this casino. They didn’t pay me for certain games even though I had picture proof I was ignored afterwards. They’re not licensed so they don’t give a flying monkey if you have a complaint, they just try to lag it so you can give up on it and that’s what I did. They took over $1000 for me. And I’m positive the game providers would probably most likely love to hear about this because it makes the games look like shit.

Dear 76nmfcrrp7, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Dear 76nmfcrrp7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

See the thing the life casinos the perfectly fine, except for the fact that sometimes they don’t pay you out and you win, and then we’ll put the winning balance onto your credit which I got pictures of and I can show you and I will show you a few examples of the ones I took after The fact, cause I only deposited little bit after offer you one or two photos of the ones I’ve happened to

in this picture I noticed my win wasn’t added to my balence and I got kicked out the game only to realize I was blaming the game provider which is not at fault because the money was being taken by the casino itself. Now look at this right hear the very top of this page now it shows bets placed bets won and bets lost. So why are there multiple different games where there’s no outcome only what I bet and it doesn’t say if I lost her one the reality is that’s when I noticed it and they asked him where is my money at they took about two days to come back with the answer that the game has already passed and those winnings were pretty much paid because scumbags what else

Hear is another example it shows that I won and it shows I was not paid anything. Is that enuf evidence for you guys or should I bring my screen recordings for everyone to see . I mean let’s be civil hear I got 31k followers on my tic toc wich most are gamblers I don’t wanna break anyone’s rep just don’t jack me to my face while I got cold evidence and still claim other wise . Just cause you tell me the moon is made of cheese doesn’t mean I’m going to reach out and make some nachos catch my drift

I can go on and on. Hear is another one of you guys don’t address this next one I will advise wazadan game provider executive director myself . The rpt on their games are all getting messed with. every time you get a re-spin mode then all of a sudden the screen goes black or all kind of log off for that from the page for a second and then log back in and when you go to the spins, you will never get anything on the spin or if you buy the extra prick, you will not get anything more than what you bet on that or that purchase the extra bonus, which is not the fact in any other website it’s funny because I am the only game that I play and I played in different websites and for that I got videos of the screen recordings and even though you get off operate without a game license, I’m pretty sure you guys are gonna be too happy about these videos if they go there

See I had will review before about some people accusing you of being the real owners of the casino. The bet one and I’m starting to see what they were talking about. I got called evidence and you guys are just saying it’s allegations

Thank you for the screenshots. Have you asked customer support to explain the results of the IDs with the amount shown as "-"? Although the description of the round is "Casino Win," there is no amount stated, so it seems like the bet was not accepted, and you did not win or lose. Could it also be possible that the game has ended in a draw?

To proceed, I need to verify if your balance changed after these rounds and obtain an explanation of the records. This situation does not indicate that the games are rigged. Sometimes technical glitches occur, and your bet does not get accepted on time.

Thank you for your understanding and cooperation.

Moreover, we are not the owners of any online casinos in our database. We are an independent company providing players with objective and honest reviews, and we act as a mediator between players and casinos in disputes.

Well, I’ll tell you this much. I’ve never heard of that type of problem like that after every single time I’m about to get the bonus round first of all second of all yes I did contact customer service about that game and he indeed confirmed that I had one money, but he told me that he couldn’t refund me because that game was already paid out Paid to who tho. Well. I guess I’m just gonna have to wait my review and they all loaded up on my page as for getting you guys as a back up casino guru you guys are disappointing and there’s only one reason why you didn’t go through with my complaint paid more by them to agree with them, have a great day

And on another note, you said that maybe it was a draw in that case a draw splits halfway you get half of your money back that’s how take your driving works. You know I’ve played on different platforms not just this one. This comes up with a lot of bullshit.

Don’t worry, I’m gonna be playing since it’s anonymous. I’m gonna keep making different anonymous pages and I’m gonna catch these scum bags.

there you go I won with the six and no explanation to why I wasn’t payed cmon casino guru why even have a complaint page if all the facts are there and your being ignorant

My best guess is they are obviously paying you guys as advocates and advertising them because. I myself started playing there because you guy had good ratting for them worst and dumest mistake takeing this platform seriously,

As I mentioned earlier, we are an independent company that resolves complaints objectively, without favoring either players or casinos. Therefore, we need to collect and investigate as much evidence as possible. To continue with the investigation, I will need your entire gaming history in Excel format to check for any discrepancies in your gameplay. You can request this information directly from the casino, then forward it to me. My email address is veronika.l@casino.guru. Thank you.

Dear 76nmfcrrp7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.