The player from Germany faced difficulties withdrawing funds from Betovo after claiming a bonus, which required wagering 2400 Euros. He was frustrated with the restrictions placed on his bets, which had been limited to 1 Euro. After reaching 88% completion of the requirements, he could no longer place any bets. He felt stuck as he could not withdraw his winnings while the bonus was active and was dissatisfied with the unhelpful support. The Complaints Team was unable to assist further due to insufficient insight into the specifics of sports betting, resulting in the closure of the complaint.
Betovo Casino - Player's withdrawal is blocked due to bonus issues.
Amount: €3,900
Betovo Casino
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Closed
Our verdict
Other
REJECTED
Case summary
1 week ago
Public
Public
2 weeks ago
Translation
Good day,
I created an account with Betovo 3 days ago and claimed the 200 Euro bonus, which means you get another 200 Euro for every 200 deposit. After winning 2-3 times in a row, I tried to withdraw the money, but it's not possible because you have to fulfill the bonus requirements first. To use the bonus, you have to have wagered 2400 Euro, and for every bet you place, no matter how high, a maximum of 50 Euros is added. When I then tried to use it, I was limited to 1 Euro per bet with 40% progress. When I asked, I was told that there was no point in discussing it. After I desperately tried to get 88% with 1 Euro bets, all my bets were blocked and I am no longer able to place a bet. When I write to support via live chat, nothing happens. They don't help you on purpose and say that the team will take care of it, but nothing happens. Now I have the following problem: I can't access the bonus because I can't bet anymore, and I can't withdraw because the bonus is still active. If I cancel the bonus, I'll lose all my balance. It's a complete rip-off. I don't know what to do because the live chat is made up of bots that write the same thing, and their support email isn't even real. I'm afraid the website is a complete scam. Can you help me with this?
Automatic translation:
Public
Public
1 week ago
Dear servan62,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand your situation and help you effectively, could you please provide more details by answering the following questions?
- Do you see any error messages or pop-ups when you try to place bets?
- Can you provide any screenshots of the limits imposed on your betting or your attempts to withdraw funds?
- Does the bonus have an expiration date?
Your cooperation in providing these details will help us investigate and work toward a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 week ago
Translation
Hello, at the beginning my stake was reduced to 1, and now I can't select any bets at all. The bonus expires in 25 days; it has an expiration date. I'm happy to provide screenshots.
As I said, at the beginning, I was limited to €1 per bet, making it harder for me to claim the bonus at around 40%. Now, when I'm almost there, my bets have been completely blocked. When I contact support about it, they say the same thing: they have nothing to do with it and don't know what the problem is. However, I see that the tingling sensation only occurs when I log into my account.
Automatic translation:
Public
Public
1 week ago
Thank you for your reply, servan62. I noticed that all your bets were placed on sports events and the bonus is also targeted for sports betting. Please understand that if you only place bets on sports betting and you experience any issues related to this, our hands are tied. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
