The player's balance was voided after requesting a withdrawal and his account got closed. The complaint was closed as rejected as the player stopped responding.
BetOriginal Casino - The player's balance was voided.
Amount: €29,140.33
BetOriginal Casino
Safety Index:LowSafety Index
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4.8
BetOriginal Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I'm really pissed off and I'm already considering hiring a Maltese lawyer.
I had a big win at the online casino and paid it out in full via MutchBetter. Almost 24 hours later I received an email that my account was closed for "responsible gaming" reasons. I then immediately contacted the live hat, who said my balance was 0€ and that no payments were being processed.
I immediately requested my personal data, but it would take up to 30 days for me to receive it.
Luckily I have pictures showing my payouts and balance. I hope you can help me faster so that this can be resolved quickly out of court.
Kind regards
Arthur Heusman
Automatic translation:
Public
Public
2 years ago
Hello Arthur,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOriginal Casino. Allow me to ask you a few more question before we would move forward.
Did you use any bonus to accumulate your winnings? Was your account verified in the past or have you ever withdraw from this casino? Did they specify in any way why are they closing your account?
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
