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Good day,

I'm really pissed off and I'm already considering hiring a Maltese lawyer.

I had a big win at the online casino and paid it out in full via MutchBetter. Almost 24 hours later I received an email that my account was closed for "responsible gaming" reasons. I then immediately contacted the live hat, who said my balance was 0€ and that no payments were being processed.

I immediately requested my personal data, but it would take up to 30 days for me to receive it.

Luckily I have pictures showing my payouts and balance. I hope you can help me faster so that this can be resolved quickly out of court.

Kind regards

Arthur Heusman

Guten Tag,

ich bin stink sauer und überlege mir auch schon einen maltesischen Anwalt zu nehmen.

In dem online Casino hatte ich einen großen Gewinn und habe diesen vollständig zur Auszahlung gebracht via MutchBetter. Nun habe ich fast 24h später eine Mail bekommen das mein Account geschlossen wäre aus "responsible Gaming" Gründen. Daraufhin habe ich sofort den live hat kontaktiert, dieser meinte meine Balance wären 0€ und das keine Auszahlungen im bearbeitung stehen würden.

Ich habe sofort meine Personbezognen Daten angefordert, dass würde aber bis zu 30 Tage dauern bis ich die erhalte.

Zum Glück habe ich Bildmaterial die meine Auszahlungen and Balance Nachweisen. Ich hoffe Sie können mir schneller helfen, sodass sich das schnell außer gerichtlich klären lässt.

Mit freundlichen Grüßen

Arthur Heusmann

Hello Arthur,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOriginal Casino. Allow me to ask you a few more question before we would move forward.

Did you use any bonus to accumulate your winnings? Was your account verified in the past or have you ever withdraw from this casino? Did they specify in any way why are they closing your account?

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Dear Arthur,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.