HomeComplaintsBetOriginal Casino - Player is struggling to access her casino account.

BetOriginal Casino - Player is struggling to access her casino account.

Amount: €60

BetOriginal Casino
Safety Index:Low
Submitted: 08 Jun 2023 | Case closed : 23 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Finland is experiencing difficulties accessing her casino account. We closed the complaint because the player didn't reply to our questions and messages.

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Public
11 months ago
Translation

I made a deposit to casino 3x20 yesterday but never logged into the account or asked for registration. I have tried many times to log into the account, but nothing happens and I cannot create an account.

Automatic translation:
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11 months ago

Dear Petrawillman,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOriginal Casino.

Could you please advise if you contacted casino support regarding the issue?

When exactly did you deposit in the casino and what feedback have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Public
10 months ago

Dear Petrawillman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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