The player from Finland is experiencing difficulties accessing her casino account. We closed the complaint because the player didn't reply to our questions and messages.
BetOriginal Casino - Player is struggling to access her casino account.
Amount: €60
BetOriginal Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetOriginal Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a deposit to casino 3x20 yesterday but never logged into the account or asked for registration. I have tried many times to log into the account, but nothing happens and I cannot create an account.
Automatic translation:
Public
Public
1 year ago
Dear Petrawillman,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOriginal Casino.
Could you please advise if you contacted casino support regarding the issue?
When exactly did you deposit in the casino and what feedback have you received?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
