A player from Portugal is having trouble withdrawing his winnings of 2300 from BetOnRed Casino. Despite having a verified account and making several withdrawal attempts, the player's efforts have not been successful. The complaint was resolved as the player managed to withdraw his money.
BetOnRed Casino - Player’s withdrawal is frequently cancelled.
Amount: €3,200
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Translation
Good evening, I have a complaint to make about BetOnRed Casino. I set up an account there and verified it without any issues. I made several deposits using Netteler. I had some losses and some wins until I reached a point where I won a fair amount. I attempted to withdraw 2500, but my withdrawal was cancelled by the casino's system. I sought assistance via their chat, and was told I could withdraw 2300 instead. I tried to do so, but it was again cancelled. I've made numerous withdrawal attempts but have not been successful in any of them. I urgently need your help as I suspect this casino may be robbing people. I have evidence and even screenshots that I'm willing to provide.
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4 months ago
Hello xiaxinhui,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
hello nick thank you very much then they paid me last night for the other method in the end you can close the case thank you
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4 months ago
Translation
but the case was I deposited with money without bonus and accumulated the winnings there was a small problem but it was resolved as they are a new casino a player suspects that they say several things but everything is resolved for now I made my withdrawal if one day something happens I'm worth contact thank you very much for your work casino gru merry christmas everyone
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4 months ago
Dear xiaxinhui,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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