The player from Italy had requested a withdrawal of 600 euros from Betonred on September 6, 2024, but had not received the funds as expected. They were unable to contact the casino for updates on the situation. After communicating with the Complaints Team, the player confirmed that their account was verified and agreed to wait for an additional 14 days. The player later reported receiving their withdrawal, and the issue was marked as resolved by the Complaints Team.
BetOnRed Casino - Player’s withdrawal is delayed.
Amount: €600
BetOnRed Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Translation
Hello, I've been playing on this casino Betonred for a while now. I requested a withdrawal of 600 euros on September 6, 2024. Usually, the money is in my account after a day, but now I don't know what's happening. I can't get in touch with them.
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2 months ago
Dear elenaspatareanu,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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2 months ago
Translation
Hi my account has been verified so if the problem is that of many withdrawal requests then I will wait up to 14 more days
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1 month ago
Translation
<HI today I received my withdrawal of 600 euros that I had requested on September 6th so my case has ended well thanks
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1 month ago
Dear elenaspatareanu,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
