The player from Poland had their account blocked by BetOnRed, resulting in the confiscation of €62 and approximately 350 Polish zloty. The casino closed the account citing fraudulent activity, which the player denied, stating that they did not have multiple accounts or engage in fraud. The Complaints Team reviewed the situation but determined that they could not adequately evaluate the casino's investigation, leading to the rejection of the complaint.
BetOnRed Casino - Player's account has been closed and funds confiscated.
Amount: 600 zł
BetOnRed Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
1 week ago
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2 weeks ago
Hi there! betonred blocked my account and confisctate all my money 62 euro and about 350 polish zloty. After successful verification i try to withdraw money and they blocked my account.
"Dear Krzysztof
,
Your account has been permanently closed due to fraudulent activity.
"The company has a strict anti-fraud policy and uses various anti-fraud tools and techniques. If the player is suspected of fraudulent activity, including but not limited to: participating in collusion of any kind with other players; fraudulent acts against other online players casinos or payment providers charge back transactions with a credit card, refuse some payments made, create two or more accounts, engage in other types of fraud or become insolvent in their country of residence, the Company reserves the right to terminate this account terminate and suspend all accounts and payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed of the reasons for such actions. The company also reserves the right to notify the relevant regulatory authorities of the player’s fraudulent activities."
Also, your winnings were confiscated.
Best regards
BetOnRed Risk and Fraud Team"
It is probable because i have different email in casino and jeton/skrill but both email belong to me... as i see in other complaints i am not the first person with confiscate money from account... i dont fraud money and i dont have multiple account... i have account in other company called ninecasino and different email there and they block my account to... but at ninecasino i have 10 polish zloty...
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2 weeks ago
Dear kiziorro1984,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which games did you focus on while your account was active - slots, live casino, sports betting, etc.?
- Could you please advise if your account was verified?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 weeks ago
Hi i played slots but most was sports betting. They sent email to me that i fraud money... it is not about sports, slots, casino... my account was fully verified with additional verification. I have used bonus from deposit maybe one time. Ussualy i use missions to collect monet and exchange them for money. I have obsessive-compulsive disorder... and i need to complete missions... this is stronger then me... i need to do this...
they think that i have multiple account or fraud money with casino... which is not true... i have 2 emails (only 2...) one is on interia.pl >20 years... and 2nd one is on gmail... i am use those emails when i register account but never register 2 account on 2 emails in one page... for example i am loggin here (on casino guru) via google and google take my gmail but normaly i am use interia.pl emails... for skrill, jeton and my bank account.
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1 week ago
I want to add some more... they accuse me of money laundering and fraud use my account... I have checked the owners betonred and ninecasino UDM Processing Services LTD and this company sent money to my skrill and jeton account. This company is not register as gambling company and they dont have rights to use skrill to sent money or they have rights to sent money to me? 🙂 if somebody fraud money it is not me... as i mentioned in past in one of my complains i cooperate with interpol in past and i know how fasad low work... so i am wonder what casino betonred have to say... i am realy curious 🙂 i cannot wait 😉 and i am wondering what skrill ltd think about this kind practice... and jeton to... and licencors of skrill ltd... i think they are interesed about this. You can find information about UDM Processing Services LTD in internet by you own...
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1 week ago
Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
