Dear svetoslavdaskalov066,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you created more than one account at this casino?
- Do you currently have access to any of your accounts?
- Could you please clarify if any real money funds are being withheld?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear svetoslavdaskalov066,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you created more than one account at this casino?
- Do you currently have access to any of your accounts?
- Could you please clarify if any real money funds are being withheld?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina