HomeComplaintsBetOnRed Casino - Player’s account has been closed.

BetOnRed Casino - Player’s account has been closed.

Amount: €120

BetOnRed Casino
Submitted: 14 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 6h 46m 38s

Case summary

The player from Germany faces account closure and frustration over the inability to withdraw funds. Although he states that he is not a gambling addict and has invested money, the casino nonetheless has closed his account, leaving him feeling scammed and unhappy.

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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Dear svetoslavdaskalov066,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Do I understand correctly that you created more than one account at this casino?
  • Do you currently have access to any of your accounts?
  • Could you please clarify if any real money funds are being withheld?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Well i wanted only delete the ALT-accounts but they didnt and just removed my account and labeled me as a addict, this is not a kind responsible from them.I just asked for free bonus and got asked some questions that make me a addict? So because of their writing, i saw that they just give up after 2-3 hrs of writing and admit that they are in fault. This Casino dosent have legal regulations for Germany. So my cashback that is 120 euro is 1200+ in deposited funds, and that the bonus required cashback that everybody becomes is gone too, because of false accusing. Here are all infos please understand that they scam people and this isnt right and they know thifilefilefilefilefile Please provide me your email adress, so could i send all proofs because i cant in one message. i gave them 24hrs to solve the problem or it will have legal actions from real gambling laws and not just made to dont pay me my bonus, and they know it. i wait asap a reply from them ^^

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Translation

I have too much evidence and I can't even look at other reviews myself because this CASINO is not allowed here... If that isn't the jackpot sign... Then I don't know

Automatic translation:
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Thank you for your reply, svetoslavdaskalov066. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Do you have any other (unspent) funds in your casino account except for the cashback?
  • Did you use any of your other accounts to deposit and play? Did you activate any bonuses on your accounts?

Additionally, you can forward any other supporting evidence to kristina.s@casino.guru. Thank you in advance.

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Translation
  1. no
  2. yes, over 1300 paid in!!
Automatic translation:

Casino Guru is examining the case

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