BetOnRed Casino - Player’s account has been closed.

Dear svetoslavdaskalov066,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you created more than one account at this casino?
• Do you currently have access to any of your accounts?
• Could you please clarify if any real money funds are being withheld?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Well i wanted only delete the ALT-accounts but they didnt and just removed my account and labeled me as a addict, this is not a kind responsible from them.I just asked for free bonus and got asked some questions that make me a addict? So because of their writing, i saw that they just give up after 2-3 hrs of writing and admit that they are in fault. This Casino dosent have legal regulations for Germany. So my cashback that is 120 euro is 1200+ in deposited funds, and that the bonus required cashback that everybody becomes is gone too, because of false accusing. Here are all infos please understand that they scam people and this isnt right and they know thi Please provide me your email adress, so could i send all proofs because i cant in one message. i gave them 24hrs to solve the problem or it will have legal actions from real gambling laws and not just made to dont pay me my bonus, and they know it. i wait asap a reply from them ^^

Ich habe zu viele Beweiise und ich kann nichtmal selber andere Reviews gucken weil diese CASINO ist nicht hier erlaubt… Wenn das nicht der Jackpot Zeichen ist …. Dann weiß ich nicht

Thank you for your reply, svetoslavdaskalov066. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do you have any other (unspent) funds in your casino account except for the cashback?
• Did you use any of your other accounts to deposit and play? Did you activate any bonuses on your accounts?

Additionally, you can forward any other supporting evidence to kristina.s@casino.guru. Thank you in advance.

1. nein
2. ja über 1300 eingezahlt !!

I apologize, but we won't be able to assist you further. First, I would like to emphasize that the vast majority of online casinos prohibit creating and actively using more than one account per player. This casino is not an exception. Please see here:

5.2.You are allowed to have only one (1) account. Only one account is allowed per household, IP, or PC. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings, or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting the support team by email. If you notice that you have more than one registered account, you must notify us immediately. Failure to do so may lead to your account access being blocked.

Since you didn't have any real money balance in your casino account and you breached one of the main rules of online gambling, we believe the casino acted fairly and in compliance with their General T&Cs. Please note that the consequences in any online casino will be mostly the same. I advise you not to attempt to create multiple accounts in the future in any online casino.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.