HomeComplaintsBetOnline Casino - The player's requesting a refund of his deposit.

BetOnline Casino - The player's requesting a refund of his deposit.

Amount: $20

BetOnline Casino
Safety Index:Very low
Submitted: 11 May 2023 | Case closed : 25 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's requesting a refund of his deposit as he claims he deposited accidentally. The complaint was closed as the player stopped responding.

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1 year ago

Sir I deposited 20 usd by mistake on betonline and when I asked for refund they said refund will not happen. sir help me to get my refund

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1 year ago

Hello raghuraj9060,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnline Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first deposit into the casino? Can you please explain how could it happen accidentally? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear raghuraj9060,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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