HomeComplaintsBetonic Casino - Player's not able to place bets.

Betonic Casino - Player's not able to place bets.

Amount: €7

Betonic Casino
Safety Index:Very low
Submitted: 12 May 2022 | Case closed : 30 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is experiencing technical issues. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Hi, I have a problem with Betonic. I can't place bets. He tells me: Error in the registration of the bet (1042). I have already sent several emails but no reply.

Automatic translation:
Public
Public
2 years ago

Dear balos,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that keeps popping up? Have you made any successful bets before?

If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here). 

Looking forward to hearing from you.

Best regards,

Kristina

Sensitive attachment
Sensitive attachment
2 years ago
Translation

Here is the screenshot:

He always tells me: Error in the registration of the bet (1042).

Edited
Automatic translation:
Public
Public
2 years ago

Thank you for your reply, balos. I see that you are trying to place a bet in the sportsbook section. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Public
Public
2 years ago

Dear balos,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news