The player from Canada had been waiting for two weeks for his winnings, despite the site having stated a 0-48 hour timeframe for withdrawals. He had been given the same message about the payment department being busy. We had attempted to investigate the issue by asking the player several questions related to his account and withdrawal history. However, the player did not respond to our inquiries within the given timeframe. As a result, we were unable to further investigate and had to reject the complaint.
Betonic Casino - Player is experiencing difficulties with withdrawing his winnings.
Amount: Can$3,300
Betonic Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
Public
Public
1 year ago
It’s been two weeks since I tried to withdraw my winnings. I have been given the same msg every time. Our team is busy but will put a note on your file. The site says 0-48hr timeframe for withdrawal. This obviously isn’t the case
Public
Public
1 year ago
Dear zacks7955,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
