The player from Ireland had requested a withdrawal less than two weeks prior to submitting her complaint. The payment hadn’t been processed at that time. After the Complaints Team had advised her to wait at least 14 days after requesting the withdrawal, the player reported that the withdrawal was processed after a week. The issue was then marked as resolved.
Betonic Casino - Player claims that payment has been delayed.
Amount: €2,500
Betonic Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Waiting for a withdrawal to go thru since 16th of Dec. I completed all my verification and live chat is keep telling me that they are busy.
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10 months ago
Dear Danadarkrose,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Hi guys, withdrawal processed after a week, thank you for your assistance, unfortunately Betonic does not guarantee a certain time frame for withdrawal, so for other players to bare that in mind that it can take a good long time.
All the best and thanks for being here.
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10 months ago
Dear Danadarkrose,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
