The player from Russia requested a withdrawal two weeks ago. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Betnomi Casino - Player's withdrawal has been delayed.
Amount: $29,837
Betnomi Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The casino has not paid out money for two weeks! Before that, I had several successful withdrawals.
According to the rules (see screenshot), the casino must pay out funds no later than 10 banking days.
Please help me get my money!
Automatic translation:
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1 year ago
Dear Basquo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you received the last successful withdrawal in March? Have you accumulated your winnings with or without an active bonus?
Have you tried contacting the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I have never used bonuses.
I contacted Casino support. They've been promising payouts for two weeks now, but nothing's happening.
Edited
Automatic translation:
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1 year ago
Thank you very much for your reply, Basquo. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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1 year ago
Translation
I just got verified and received money. Case is closed.
Automatic translation:
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1 year ago
Dear Basquo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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