Betnomi Casino - Player is struggling to complete account verification.

They let me deposit, they allowed me to play, but as soon as i get close to the withdraw button, or tip they froze my account it NULL's everything everygame if i press it nothing works and it says complete KYC and i complete it with what i have, and they're denying to release my funds, if a casino accepts your money, it should just as-well release.... I did everything in my power and they don't want to help me.... 2 days i did everything in my power i need help

Dear eliyahutzafir1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please confirm the disputed amount and the currency?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Username Sapphire61

Look, I sent in a deposit, I sent in a KYC. But it was rejected, I did everything I could, and since I have exhausted on my side, and clearly I’m the rightful owner, there’s nobody else trying to do anything but me, Please allow me to withdraw my funds, I deposit, I will withdraw, please understand this, if you want to be certain, it’s me, than why don’t you check my solana address wallet , it’ll match the deposit address …..

Please unlock my account

my money is on there

if you don’t want me on your site sure whatever

but Don’t hold my funds from me!!!

Also, stake.com

allows u to withdraw but if they don’t want you playing on the site will restrict you.

and only let u withdraw nobody is a thief, but you guys are definitely acting like ones.

Roobet.com

same deal there

Rollbit.com

same real there

there is a whole lot of legit sites even hypeup aswell

all will let you withdraw if you aren’t welcome, you are in withdrawl mode only.

but you guys are killing me, just return my funds thanks!!!!!!! 3 days later holy

Also KYC is not a question here period.

I will not be able to verify.

sinple as that,,

my documents that is required by them

doesnt fit and I’ve tried.

I just want my money back. $SOL

And the main part is, there was no reason for the KYC to even pop in like that, there was no suspicious activity, they took me money, and this is probably their way , to steal from people who like to gamble, and this is not no jack farrow movie no pirate bullshit.

just want them to return that’s it simple as that

. if it didn’t ask for KYC when I joined it will still not know who the f**k it’s sending it out to, best way to know is see my solana if it matches the deposit as same for the withdrawl that I’m attempting to do

So I’ve been reading some comments of others with This specific casino, and they did the same thing to me, Saying NO KYC, as soon as I try to withdraw though. Bam 💥 KYC, and are being very scam like, trying so hard to take my funds.

Firstly going against their own word, 2nd being scam like 3rd their response time takes hours, / days…

in my opinion, this casino should not be allowed to even be running any sort of business / especially dealing with people and money.

I need my funds, this is not a game anymore, this is very important I have that, by tomorrow!!!

$SOL

Is there any relevant communication that you could forward to petronela.k@casino.guru?

Meanwhile, I adjusted the disputed amount from 98 ◎ to 4.4 ◎

Yeah I’ll send whatever you want but while I wait for an answer I’ll send what I think you need to see

By the way it’s $98

but it’s 4.4 solana I’ll show pictures when I send you on that email

this is the correct email am I correct?

I believe you may have incorrectly wrote it on here … if I’m not mistaken, I wrote it like this picture below shows

Deleted this message whoopsp

My email address is petronela.k@casino.guru. Thank you.

Guys can you please just get them to send me my solana , it’s pointless of me trying to communicate with them, they’re being so 1 sided and assholes it’s insane

Thank you very much, eliyahutzafir1, for the forwarded emails. Do I understand correctly that you were asked to provide a picture ID and when you did it was rejected? Could you please forward it to petronela.k@casino.guru too? Have you been advised why it was rejected?

Yeah I was rejected because they don’t accept people from the USA ??? I still don’t understand why they don’t do KYC at the start if they will create this whole mess in first place.

question,

what if I got a friend to do KYC for me? Is that allowed, because I think that may be the best route unless you got me! And sure I will send over the picture it just says rejected because they don’t allow people from where I live basically one moment

I understand. Well, I would like to point out that if you register an account in this casino, submitted the United States as your country of residence, deposited funds into your account, then the casino should pay your winnings.

When I tried to enter the casino using the VPN, I was advised that the United States is a restricted country. Have you used the VPN to change your geolocation when entering the casino, please?

I didn’t have to submit a state or place of residence?

I always and always have a vpn set on Germany

So it wasn’t even an issue for me, im

very big on safety

I just made another account and it did not ask me anything like you just said that US players blah blah

It’s simply just let me through and that’s it. Like I said…

Would you consider this as a bank statement?

I have checked the general terms and conditions and this is what I found (here):

For various legal or commercial reasons, We do not permit Member Accounts to be opened or used by residents of certain jurisdictions, including Aruba, Australia, Belgium, Bonaire, Bulgaria, Colombia, Croatia, Cuba, Curacao, Czech Republic, Democratic People's Republic of Korea (DPRK), Denmark, Estonia, France, Georgia, Germany, Greece, Islamic Republic of Iran, Italy, Latvia, Lithuania, Mexico, Moldova, Northern Korea, Portugal, Romania, Singapore, Spain, St. Maarten, Sudan, Syria, Sweden, Switzerland, the Netherlands, Curaçao, Armenia, Austria, the United Kingdom, the United States of America and Ukraine (the "Restricted Jurisdictions"). By using the Website or the Games, you confirm you are not a resident of or residing in a Restricted Jurisdiction.

Without prejudice to the generality of the foregoing, to mitigate and prevent illegal or fraudulent activity through the Website and Betnomi services, We may, at our discretion, request that you cease to or refrain from using a VPN or Proxy while using the Website. Suppose suspicious, illegal, or fraudulent activity is detected on an account while a VPN or Proxy is in use. In that case, we shall have the right to block the said account and funds held thereon, based on our assessment of the activity in question.

Regrettably, we cannot provide assistance with your case as you utilized a VPN to modify your geolocation and bypassed the IP block implemented by the website to restrict players from prohibited jurisdictions. I acknowledge that this may not be the desired outcome for you, but our ability to assist is limited to players who have not violated the casino's rules.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Wait, before anything!!

I got a friend to do KYC

he submitted the ID did the face thing to verify it’s him, sent in a bank picture online, and they still didn’t release funds

also, so they’re allowed to take peoples money technecially steal it, and then say do KYC opening the doors, to steal peoples money????

AND that’s LEGAL?

stake.us —- makes It to do KYC before allowing its players to enter the site period!!

if anything I should get my money, and they should fix the site!!

Also MY VPN is always on!!!! On my laptop it’s never turned off. I didn’t even know I was doing anything wrong!

Look at this??!!?

how are they going to say email us etc etc for help when I have and not a single response from them since may 8th

Your account has been deactivated due to the creation of multiple accounts.

Initially, you employed a VPN to circumvent the IP block imposed by the casino and created an account through this means.

Subsequently, you knowingly proceeded to create another account. I am uncertain about the precise motivation behind this action. As previously mentioned, if a casino accepts players from restricted jurisdictions, they are expected to honor their winnings. However, this principle does not extend to players who employ techniques to bypass the casino's established restrictions.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I created more to see if it said anything with or without referral link as I clearly stated I always use a vpn, and after I did that, I told you guys it doesn’t tell me anything like you stated" players from the U.S aren’t allowed etc it was specifically to show you! It even says that in our conversation and in the conversation with them!!!

I regret that I am unable to offer further assistance. Although we were unable to resolve this case, please feel free to reach out to us if you encounter any problems with another casino in the future. Based on the reasons mentioned above, I must reject this complaint. Thank you for your understanding.