The player from British Columbia has requested a withdrawal of CAD$1000 multiple times, but it has been continuously revoked for KYC. Despite having his KYC approved several times, the withdrawal remains in the queue to be processed as per a live chat agent. The complaint was resolved as the player got paid out.
BetNFlix Casino - Player's withdrawal is delayed due to KYC revocation.
Amount: Can$1,000
BetNFlix Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
12 months ago
11/20/2023 - KYC Approved.
12/23/2023 - Requested CAD$1000 for withdrawal.
12/24/2023 - Withdrawal revoked for KYC. Requested CAD$1000 for withdrawal.
KYC Approved.
12/26/2023 - Withdrawal revoked for KYC. Requested CAD$1000 for withdrawal.
KYC Approved.
12/28/2023 - No response. Live Chat Agent stated that withdrawal in queue to be processed.
Public
Public
11 months ago
Hello B4S3,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified as based on screenshots you provided, there are still some pending documents? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Sensitive attachment
11 months ago
No pending docs left.
Real money only. No bonus.
1 hour ago.
Casino also lied about withdrawal in a queue. They still reviewing my withdrawal for over a week now instead of promised 48 hours.
Public
Public
11 months ago
Dear B4S3,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
