HomeComplaintsBetNFlix Casino - Player's withdrawal has been delayed.

BetNFlix Casino - Player's withdrawal has been delayed.

Amount: €100

BetNFlix Casino
Safety Index:Low
Submitted: 12 Apr 2024 | Case closed : 27 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Finland had attempted to make a withdrawal from BetNFlix Casino, but had faced delays beyond the stated processing time of 48-72 hours. He had also reported a lack of response from the casino's customer service. We had reached out to the player for more information about his account status and the nature of his winnings, but did not receive a response. As a result, we were unable to further investigate his complaint and it was subsequently rejected.

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1 month ago
Translation

Hello,


I made a withdrawal on 04/09/24 at 11.24 and I have been constantly promised a withdrawal processing time of 48-72 hours, but I haven't heard anything.


Customer service does not respond to anything.


According to the terms of use, all withdrawals are processed within 72 hours, but this is not the case.

Automatic translation:
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1 month ago

Hello nuuttitilander,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick




 

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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3 weeks ago

Dear nuuttitilander,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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