The player from Norway had their winnings of 3500 euros confiscated by the casino due to an alleged Terms of Service violation. The player was unsure of the next steps. We asked for additional details to understand the situation better and extended the response time by 7 days. However, the player did not respond to our queries. As a result, we were unable to investigate further, leading to the rejection of the complaint.
BetNFlix Casino - Player's winnings were confiscated for violation of terms of service
Amount: €3,500
BetNFlix Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
I have apparently breach tos and they removed all of my winnings (3500 euro)
I dont know what to do
Public
Public
10 months ago
Dear Chrisss,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetNFlix Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did the casino inform you about breaching its rules? Did the casino cite any specific rule being broken?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of bonuses?
- If there is any correspondence you received from the casino, please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
