The player from Finland had been waiting for a withdrawal for less than two weeks but had not received his payout. We had advised the player that withdrawal processes could take some time, often due to KYC verification or high withdrawal request volume, and suggested he waited at least 14 days before filing a complaint. We extended the complaint period by 7 days, but the player did not respond. As a result, we were unable to further investigate and had to reject the complaint.
BetNFlix Casino - Player’s winnings haven’t been received yet.
Amount: €655
BetNFlix Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
I made a withdrawal request for 655 euros at 11.01.24 at 11:05 am by using same method when deposit (Trustly). Before that all my documents were accepted so kyc has been successfully completed before making that withdrawal. In their site its said that all withdrawals are prosessed in 48 hours. I have now contacted livechat of betnflix 2 times after 48 hour timelimit reached and they keep saying that the withdrawal has been reviewed and everything is fine and now its waiting for payment department to complete the withdrawal… It just can’t take that long.
Public
Public
10 months ago
Dear muhosentoni,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
