BetNFlix Casino - Player’s winnings haven’t been received yet.

I made a withdrawal request for 655 euros at 11.01.24 at 11:05 am by using same method when deposit (Trustly). Before that all my documents were accepted so kyc has been successfully completed before making that withdrawal. In their site its said that all withdrawals are prosessed in 48 hours. I have now contacted livechat of betnflix 2 times after 48 hour timelimit reached and they keep saying that the withdrawal has been reviewed and everything is fine and now its waiting for payment department to complete the withdrawal… It just can’t take that long.

Dear muhosentoni,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear muhosentoni,

Have you received your withdrawal from the casino yet?

Dear muhosentoni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.