The player from Croatia reported that the casino had confiscated over 1500€, including 300€ in earnings, citing terms and conditions as justification. They expressed frustration over the apparent lack of reason for the confiscation. The Complaints Team concluded that they did not have sufficient insight to address the issue, as the player's focus had primarily been on sports betting, leading to the closure of the complaint.
BetNFlix Casino - Player’s winnings have been confiscated.
Amount: €300
BetNFlix Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 week ago
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2 weeks ago
After they took my money because of some terms and conditions and lets say that was legit…I had another 300€ earned and they took that too.
They can took your money because they feel they want that, there dont have to be reason.
They took more than 1500€ , just pulled from account
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2 weeks ago
Dear Brunomk98,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Did you receive any explanation from the casino regarding the confiscated winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 week ago
didnt bet in some time, money was standing on site and after some time they pulled it because of their terms and conditions and because their department decided that.
usually was betting on sport and didnt take any bonus
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1 week ago
Thank you for your reply, Brunomk98. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you mainly focused on sports betting.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
