The player from Sweden reported that Betnflix had taken away their funds amounting to £1053.13 and was facing difficulties in withdrawing this amount. The Complaints Team reviewed the situation but determined that there was insufficient insight to address the issue, as the player's focus had primarily been on sports betting and related bonuses. Consequently, the complaint was rejected, and the player was advised to seek assistance from alternative resources.
BetNFlix Casino - Player’s funds have been confiscated.
Amount: €1,053
BetNFlix Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Sensitive attachment
Sensitive attachment
2 months ago
My funds being taken away from betnflix being £1053.13
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2 months ago
Dear Jellycharm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which games you played - slots, live casino, sports betting, etc.?
- Which bonus did you activate? If possible, please post a link or promo code you used to activate the offer.
- Also, do I understand correctly that this was the only explanation from the casino you received? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
I ran live casino, slots (maybe) and mostly sports games. https://betnflix.com/promotions?modal=WyJwcm9tb3Rpb25zIiwiMSJd
Automatic translation:
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2 months ago
Thank you for your reply, Jellycharm. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you mainly focused on sports betting and played with this type of bonus.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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2 months ago
I will get back to you via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
