Betnation Casino - Player has experienced technical glitches while playing.

Yeah so from day one i have played here i see that the RNG and the RTP and the most game have 96.58%RTP these games i play like book of tut book of dead or book of fallen legasy of dead these games have high RTP and efry time i win a bonus these have fixt payouts i mean 18 times the same amount is Strange wen i complain the tell me its normal and than i finely win a big win on the game book of fallen the best simbol and that 5 times so its paying €2000 euros and these casino pay only 4 of than so i won €400 euros instead i mean he done it before the are still so called investigating but i know the dont and the just dont care because these games of than is really fixt on the pay out i feel robt new of €1600 euros yet i know i never will see these money again and because i was playing with fast spins he gave the win and move on before i could have taken a screenshot as proof new its just my words against thares and the are never fair at all thats why i come to you for help

Dear Jenaiyra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Jenaiyra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.