Betn1 Casino - Player complains that he didn’t win anything.

75 spins no wins

Dear Rob,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I have never spone anything 75 times without even a less then bet win

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. 

I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter. Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Sorry we were not able to help you with this case, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino.

I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.