The player from Brazil had requested a withdrawal on October 15, 2024, which was supposed to be completed by October 18, but as of October 23, the payment was still pending. The casino's support claimed there was no deadline for payment, despite the player having highlighted multiple complaints regarding delayed withdrawals. The Complaints Team had extended the investigation period by 7 days, but the player did not respond to further inquiries. As a result, the complaint was unable to be investigated and was rejected.
Betmotion Casino - Player's withdrawal is delayed with no payment deadline.
Amount: 3,000 R$
Betmotion Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
1 month ago
Translation
Good afternoon, I requested my withdrawal on 15/10/2024
with a payment deadline of 3 working days, and the deadline was to be paid by October 18th.
Today it's 10/23 and the withdrawal hasn't been paid yet.
In the chat they always say the same thing, saying that THERE IS NO DEADLINE FOR PAYMENT.
how it's going to be paid, but with no deadline.
If they accept deposits, they have to be willing to pay correctly.
If you look at **** you'll see how many people are complaining that their withdrawal is over a month overdue.
And I need my money.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 weeks ago
Dear ramiresferst,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Public
Public
4 weeks ago
Translation
Good morning, the deadline they give is 3 working days.
which is absurd, but respected.
In other complaint chats, there are people waiting more than 30 days for a withdrawal.
even though their account is verified, just like mine is.
what i'm doing is taking care of all this time. because i need the money.
If they have a high demand for withdrawals or problems, as they claim in a form of debauchery.
They shouldn't accept deposits, so that players don't have the humiliation of waiting all this time.
Automatic translation:
Public
Public
4 weeks ago
Translation
What is happening with betmotion is not normal.
the disregard for regular withdrawal delays is not a specific problem.
this has been reported by other players for months. due to a lack of attention, i decided to play at the casino
and I can feel their incompetence in my skin.
lack of responsibility towards the players. chat with no information, automatic answers.
if you open the chat 10 times, you will notice that the messages are copied and pasted.
there is no dialogue between chat and finance. what customer service says is that finance doesn't tell them anything. finance has no method of contacting them.
This is really strange.
Automatic translation:
