BetMGM Casino UK - Player's winnings have been confiscated over self-exclusion dispute.

Good afternoon,

I recently had GAMSTOP restriction closed so I now have access to casinos and betting again.

I signed up with bet MGM, and deposited £600. Of this, I won back £350.

I recently moved house, and signed up with my address. Please note I have never had a BET MGM account before.

they have stopped me getting my winnings, and if the account was always going to be closer, surely they shouldn’t have let me desposit?

I then got this email:

Hello Lois,

Your account has been linked to a Self Excluded player or account in our network of sites. As such, we have blocked this account and you will no longer be able to log in, deposit or withdraw. As details have been changed in order to circumvent our account linking systems, no refund is due.

Under our Safer Gambling Policy you will not be permitted to open new accounts on any of our sister sites and have previously been advised of this. A current full list of our sites are as follows:

21.co.uk, Bet UK, Castle Jackpot, Crown Bingo, Legs Eleven, LeoVegas, Pink Casino, Slot Boss, UK Casino.

Plus any future sites operated by LeoVegas Gaming Ltd. Should you open other accounts, note that this will result in forfeiture of any winnings and no funds will be returned and the account will be closed.

If you hold any accounts with other gaming sites we would advise you to seek self-exclusion with those also.

Dear loisjefferies98,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetMGM Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you ever requested to be self-excluded from any of BetMGM Casino's sister sites or on any sites operating on the LeoVegas Gaming PLC license?

Could you please specify when the casino blocked your account? Was it after you requested a withdrawal or was it shortly after registration?

Please forward any relevant communication between you and the casino relevant to this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear loisjefferies98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.