Betmaster Casino - Player's winnings withdrawal is delayed.

For the past 15 days, I've been unable to withdraw even 100€ from the 1800€ I won. Previously, when the withdrawal amount was up to 100, 200 was processed normally. But ever since I accumulated this money, they're fooling me around. It's a major scam, the worst company I've ever dealt with. They keep asking for verification over and over again, even though everything is correct.

Hello vrT54,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

it's the 6th working day and how many before that they just didn't ask me for anything and just canceled the withdrawals after many days passed

Their familiar answer always is that there was a technical problem after days they ask me for a second verification where they ask for too much I have sent them and they still tell me they are sorry for my disappointment these are their answers

Far from this casino they are pure scammers they give you little winnings at first until you win a lot and lose it all

Hello vrT54,

Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Dear vrT54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.