The player from Greece probably has not received a cashback bonus. The complaint was rejected because the player didn't respond to our messages and questions.
Betmaster Casino - Player's experiencing some issues.
Amount: €100
Betmaster Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
He avoids giving me the weekly refund of €100 that we are entitled to.
and they tell me to wait until next week.
Until next week, however, the day I made deposits is not caught.
Automatic translation:
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1 year ago
Dear Blackwolf,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what happened.
Do I understand correctly that you have not received a cashback bonus?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
There is weekly refund of 10% of losses.
On 25/12 I made a deposit Sunday before 23:59 when the bonus expires. On 26/12 I withdrew some amount. I had losses based on the deposits and withdrawals I was in the red and I should be refunded 10% of the losses But they say that I am not entitled to it and that I should wait until next week. Next week, however, I will not be entitled to it again because the deposits I made were on Sunday 25/12 and related to the previous week
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1 year ago
Thank you very much for your reply, Blackwolf. Have you received this bonus before? Do I understand correctly that this is the bonus you were supposed to receive?
https://betmasterlive.com/en/offers/bmweeklycashreg
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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1 year ago
Dear Blackwolf,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Good evening I have replied to your email. I am referring to the 10% loss return weekly bonus.
Automatic translation:
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1 year ago
I see that you replied to my email address, however, you have not provided the required information.
