Betmaster Casino - Player cannot withdraw his winnings because the casino blocked his account.

Hello I was looking for a new betting site. So I was looking in here  then I found a site whit good reviews. Betmaster.com. so I did open account and starting to bet. Did lose my first deposit. So I deposit agein And I had bit luck whit my bets and won 7000euro. And I tried to withdraw but they did take away the withdraw opinion one my account. And I start to talk to them about this problem. And all they say you need to wait. Next day I tried to log in then they had block my account. And I have talk to them many times one livechat whit any help or answers. So I don't understand way site like this recommend site like that. Can u help me ?

Dear Belend,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I will try my best to help you, but first I would like to inform you that Betmaster Casino only has a rating of 4.5/10 on our website. This casino is not recommended by Casino Guru, we only reviewed it and shared our opinion. All players can read the review and find out what to expect from the casino.

I would like to know whether the casino gave you some reason for closing your account. Are you aware of breaking any of their T&Cs?

Thank you in advance for reply.

Best regards,

Kristina

Dear Belend,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.