BetMartini Casino - Player's bank withdrawal is delayed.

I deposited 5,000 inr by upi( Indian) then claimed 100% sports bonus and twied to withdraw 38,000 after wagering. The withdraw is still pending after so long even after they said 24 hours payout. I even asked them if they need any documents for which they replied via mail after 24 hours as no . Still withdrawl via crypto is pending and there is no live chat also please help me

Hello kiran1463,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetMartini Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account is not verified, I even asked them on mail id I needed to send any documents but they replied as no.I used a bonus 100% one and completed the wagering. They said that no documents are needed now, their live chat is not at all working/ there . Please help

Hey , please ask them if verification is needed or not atleast. They said its not needed and kyc team will ask me if it's needed. The withdraw is still pending ( I can cancel it) it's been 6 days and nothing happened no reply from 4 days from casino from mail too ! Even live chat doesn't work . I saw many bad reviews for this site and it's sister sites. Please ask the casino to do something please. Everyone who's reading this remember that this casino can do this to you too by not having live chat and not even replying to your mails too for 4+ days and not even processing withdrawl.

Hello kiran1463,

As stated above, withdrawals may take up to 14 days so if it's been less, I can only recommend to wait. Also it is never a waste to verify your account so you should definitely do so to prevent further delays.

Yes but when I asked them via mail they said its not necessary now . And yesterday after 8 days they sent a mail asking for verification.i sent all docs . Now I'm waiting for reply

Hello kiran1463,

Be sure to wait out at least one more week for the verification to be completed and let us know in case of any update.

Verification is done , but they are not processing withdrawl

Dear kiran1463,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still didn't resolve

Thank you kiran1463 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello kiran1463,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BetMartini Casino representative to join this conversation and participate in resolving this complaint.

Dear BetMartini Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Dear CasinoGuru team,

on behalf of BetMartini Casino, we would like to present our perspective on the matter and address the concerns raised in this case proactively.

Kindly note that we have already paid out all of the pending withdrawals a few weeks ago.

The player was also accordingly informed about it.

Thank you for your attention to this issue, and please feel free to reach out if you have any further questions or concerns.

Best regards,

BetMartini Casino Team

See they didn't show anything about the maximum winning rule in their terms and conditions on their site.

It was English version and the official site only.

Nothing about maximum winning was mentioned.

When I won and tried to withdraw they wasted 2-3 weeks to respond .

And then sent me some other link which stated about max winning wheres in official English version it wasn't there.

When I asked them , they said that it wasn't uploaded properly which is not my mistake in anyway .

Please ask them about this as full winnings were deducted and only part of it is paid.

Dear BetMartini Casino,

Can you verify what the Player said? Did you mention it in terms of bonus when the Player received it?

I'll be awaiting your reply.

Hello kiran1463,

Are you referring to the non-English translated version of bonus terms and conditions? Please keep in mind that the English version prevails in this situation.

I'll be awaiting your reply.