Betiton Casino - The player complains about the casino's self-exclusion.

I have a serious gambling problem and this year already several times earlier I reported it to Pledoo's "security" email. After several attempts, Pledoo closed my account. But since then they have allowed me to create with the same name, email, address and phone number at their sister casino Betitall and allowed me to make deposits even though they know I have a gambling problem. Pledoo and Betiton have the worst self-locking systems and don't care about their players. I am claiming back the deposits from Pledoo and Betiton after the first email stating that I have a gambling problem and want to ban myself permanently.

Hello aatorssi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betiton Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise where did you get the information that Pledoo is a sister casino of Betiton? Did you request for self exclusion directly in Betiton Casino? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Sorry, my complaint is about the wrong casino. I meant Betitall casino, so this complaint can be closed.

The complaint will be now closed based on the player's request.