Betiton Casino - Player’s withdrawal has been delayed.

Cashed out $800 CAD in late March 2021 it is now April 27 and no sign of my cashout.Sent numerous emails and visited Livechat and neither were any help.Livechat was useless they tell you the same thing each time with no resolution to the issue.Email responses tell me each time my case is being sent to a higher department and rest assured the issue will be resolved.Well,over a month later no resolution.Sent an email yesterday April 26 inquiring about my money and the response I received," you haven’t received your money yet?"What a joke! Worst online experience I’ve ever encountered.There are other reputable online casinos available,think twice before signing up on Beniton!!

Dear Mario,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you passed the KYC verification? Have you ever made a successful withdrawal before?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Mario for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you.

A correction to the number of times my cashout was Approved and then Declined.I checked my transaction history and the number is actually 8 times between March 31 to April 30.

Hello Mario!

From now on, I will try my best to help you with your issue. I would like to invite Betiton Casino's representatives to join this conversation and help us to find a solution.

Hi,Surprisingly i received payment yesterday.I previously sent Betiton an email informing them that i was going online to post the issues I was having with my withdrawl in order to warn anyone considering signing up on the Betiton site.I also informed them I will be writing reviews on sites such as casino.guru.Thanks for your help.

Take care and stay safe.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.