HomeComplaintsBetiton Casino - Player’s criticizing false advertisement of bonus.

Betiton Casino - Player’s criticizing false advertisement of bonus.

Amount: €10

Betiton Casino
Safety Index:High
Submitted: 04 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has tried to redeem advertised No Deposit bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

The welcome bonus for new players Free spins without deposit does not exist ... and never has ... according to chat ...

Automatic translation:
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3 years ago

Dear Dirk,

Thank you very much for submitting your complaint. I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We will investigate and update you as soon as we receive any new information.

Once again, please accept my apology and thank you in advance for your patience and understanding.

Best regards,

Petronela

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3 years ago

Dear Dirk,

It should be working now. Please let me know. Thank you very much.

file

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3 years ago

Dear Dirk,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago
Translation

it does not work!

Edited
Automatic translation:
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3 years ago

Dear Dirk,

What seems to be a problem with the advertised bonus? I have checked the link, and this is the loading page:

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Have you tried to communicate this issue with the casino? Thank you.

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3 years ago

Dear Dirk,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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