BetItAll Casino - The player's withdrawal is delayed.

Hello on 23 Jan 2023 I won 3000 EUR from the casino but I haven't received this money they blame that they are overloaded but despite that they were able to send 1000 EUR more which I won on 27 Jan but not the one I requested on 23 Jan see screenshot from the chat

Hello maroun2021,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetItAll Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The account has been verified since 1 year ago and I have always made small withdrawals which I have always received but now when it came to a larger withdrawal this happened. No, no bonuses, no freespins, I play with my own money.

Hello Maroun,

Thank you for contacting us.

According to the financial department, one of your withdrawals of 3000 EUR was successfully processed and should be in your bank account.

The second withdrawal of 3000 EUR is still processing in the bank due to traffic overload. The financial department is doing its best to speed up the process. 

We are sorry for the inconvenience.

Sincerely yours,

Bet it All Security Team

Thank you for your patience.

Over the past 10 days, we have received messages from 7 customers who have not received a payout from one of our banks due to a delayed transaction. The finance department has been actively investigating these payments and today these transactions have come back to us and have already been re-paid from another bank or are in the process of being paid.

Sorry for the inconvenience, the reason for the delayed transactions has been successfully found and resolved.

Best Regards,

Bet It All Casino team.

Hi, that's right, I've received my money now.

Thank you maroun2021 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick