Betinia Casino SE - Player’s withdrawal is delayed due to verification issues.

The casino refuses to pay out my balance.

They claim that verification is not complete.

I have submitted all possible documents, including a passport, a selfie with the passport, and a bank statement.

They do not want to pay out my balance even though 7 days have passed since I requested the account closure myself.

Hello Tega123aa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betinia Casino SE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!