The player from Sweden expresses concern about his gambling habits, having spent 7900 SEK in less than two weeks. After deciding to take a gaming break, he reached out to Betinia's support for a refund due to the negative impact on his mental well-being. He requests an exception to their policies.
Betinia Casino SE - Player requests refund after account closure.
Amount: 7,900 kr
Betinia Casino SE
Safety Index:HighSafety Index
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8.3
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Current status
Waiting for Casino Guru to reply
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Case summary
13 hours ago
Public
Public
19 hours ago
Translation
Hi! So I'm a 19 year old guy who thought about giving online casinos a chance. But what I noticed is that I had a very hard time stopping playing I've played a total of 7900 sek in about less than two weeks, I'm an individual with ADHD and autism and I feel incredibly stupid and dumb. So I made the decision today at midnight to go on a gaming break and deny myself access to Swedish licensed casino/betting websites. I sent a message to betinia's support chat and asked about the right to cancel even though it's not according to the terms/agreement, so I expressed myself that I feel cheated and have a lot of anxiety and sadness about myself. I then received a very understanding and incredibly good support from their side.
They said they would forward it internally today at midnight during a conversation with support. So the duty of care applies in this incident as my mental well-being has been affected very negatively by this incident. I would like a refund. I feel like a total idiot.
so I wish betinia could have made an exception in this situation
This message is not to try to speak ill of Betinia but to ask for an act of humanity and justice.
Automatic translation:
Public
Public
13 hours ago
Hello Jackotto05,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betina Casino SE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you ever mention your gambling issues to the casino before?
- When was the last time you spoke to the casino and what was it about?
Please note that unless you have specifically requested for self-exclusion and the casino would fail to provide it, you are not entitled for any kind of refund.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
