HomeComplaintsBetinia Casino - Player claims that payment has been delayed.

Betinia Casino - Player claims that payment has been delayed.

Amount: 2,960 R$

Betinia Casino
Safety Index:High
Submitted: 20 Sep 2022 | Case closed : 11 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

I made a withdrawal on the 13/09th, everything was ok .but my bank account does not accept the deposit due to the amount limit... well the withdrawal was reversed to the casino ..and now I'm trying to withdraw and they are claiming that bonus being that I was able to withdraw the first time and now they don't want to release the loot. I have all the prints of the loot

Automatic translation:
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1 year ago

Dear Jaciel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago

Dear Jaciel,

Have you received your withdrawal from the casino yet?

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1 year ago

Dear Jaciel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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