HomeComplaintsBetika Casino - Player has been experiencing technical issues.

Betika Casino - Player has been experiencing technical issues.

Amount: KSh4,580

Betika Casino
Safety Index:Very high
Submitted: 14 Jul 2020 | Case closed : 29 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Kenya has been experiencing technical issues. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Every time an error has to occur the stake has to be deducted from my account .... it like everyday ..I have sent screenshots to the support team and no action has been taken.

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4 years ago

Dear Hezron,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru. How much do you reckon should be disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Hezron,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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