The player from Kenya has been experiencing technical issues. We rejected the complaint because the player didn't respond to our messages and questions.
Every time an error has to occur the stake has to be deducted from my account .... it like everyday ..I have sent screenshots to the support team and no action has been taken.
Dear Hezron,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru. How much do you reckon should be disputed amount?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela